Refund Policy
VELORA HAADI (SMC-PRIVATE) LIMITED

📍 House No. 01, Street No. 02, Opposite Al Mujahid Furniture, Main Jafar Stadium Road, Mor Shoukatabad, Feroz Town, Renala Khurd, District Okara, Pakistan

📞 +92 3354393607

📧 Velorahaadi@gmail.com

What is your general refund policy?

We offer refunds on eligible consumer goods returned within 7 to 14 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase.

Which items or services are non-refundable?

Customized virtual stores, personalized catalogs, digital internet advertising services, and perishable or deeply discounted consumer goods are generally non-refundable.

How do I initiate a return and refund?

To initiate a return, please contact our support team via email or phone with your order number and the reason for the return. We will guide you through the process.

Who is responsible for return shipping costs?

Customers are responsible for return shipping costs unless the item received was defective, damaged during transit, or an incorrect item was shipped by us.

What if my item arrives damaged or defective?

If an item arrives damaged, please report it to us within 24 hours with photographic evidence. We will arrange for a full refund or a free replacement.

How long does it take to process a refund?

Once we receive and inspect the returned item, approved refunds are processed within 7 to 10 business days and credited back to the original method of payment.

Can I exchange a product instead of getting a refund?

Yes, product exchanges are allowed subject to inventory availability. If the desired exchange item is out of stock, a refund will be issued instead.

How are B2B or bulk order refunds handled?

Refunds for bulk B2B, B2G, or G2B orders are governed by the specific contractual agreements established at the time of the order or project commencement.

Do you offer refunds for international orders?

Yes, international orders are eligible for refunds. However, international shipping charges, customs duties, and taxes are strictly non-refundable.

Who should I contact for refund inquiries?

For all refund or return inquiries, please reach out to us using the contact details (address, phone, or email) listed at the bottom of this document.