Frequently Asked Questions (FAQ)
VELORA HAADI (SMC-PRIVATE) LIMITED

📍 House No. 01, Street No. 02, Opposite Al Mujahid Furniture, Main Jafar Stadium Road, Mor Shoukatabad, Feroz Town, Renala Khurd, District Okara, Pakistan

📞 +92 3354393607

📧 Velorahaadi@gmail.com

What is VELORA HAADI (SMC-PRIVATE) LIMITED?

We are a comprehensive online shopping and e-commerce solutions provider. We specialize in the retail of consumer goods, internet advertising, marketing, and the creation of virtual malls, stores, and shopping catalogs.

Where is your company located?

Our physical headquarters is located at: House No. 01, Street No. 02, Opposite Al Mujahid Furniture, Main Jafar Stadium Road, Mor Shoukatabad, Feroz Town, Renala Khurd, District Okara, Pakistan.

What types of e-commerce business models do you support?

We provide flexible e-commerce solutions across a wide range of platforms, including:

  • Business-to-Business (B2B)

  • Business-to-Consumer (B2C)

  • Business-to-Government (B2G)

  • Government-to-Business (G2B)

  • Consumer-to-Consumer (C2C)

  • Consumer-to-Government (C2G)

Where do you deliver your products?

We deliver consumer goods and other products to customers both inside and outside of Pakistan, subject to local and international trade laws.

Q: Do you offer digital marketing or internet advertising services?

Yes, alongside our online shopping platform, we provide internet advertising and marketing services, as well as the creation of virtual shops and catalogs to help businesses thrive online.

Does VELORA HAADI follow Pakistan’s e-commerce regulations?

Absolutely. We operate strictly within the legal framework and fully comply with the National e-Commerce Policy of Pakistan. This includes adhering to the official Code of Conduct and all guidelines issued by regulatory authorities.

Q: How does VELORA HAADI handle customer complaints?

Customer satisfaction is our priority. We maintain a formal complaint-handling procedure in direct compliance with the National e-Commerce Policy. If you have an issue with a product, delivery, or service, please reach out to our support team immediately so we can resolve it promptly.

How can I contact your customer support or business development team?

You can easily reach us through the following channels:

  • Phone / WhatsApp: +923354393607

  • Email: Velorahaadi@gmail.com

What types of consumer goods can I purchase through your platform?

We offer a diverse, continuously updated selection of consumer goods designed to meet everyday needs. Because our platform caters to various models (including B2B and B2C), we accommodate both individual retail shoppers and wholesale buyers looking for reliable products.

Can my business partner with you to set up a virtual store or catalog?

Yes! One of our core services is creating virtual malls, dedicated stores, shops, and shopping catalogs for other businesses. We provide end-to-end e-commerce solutions to help you establish a professional digital storefront and expand your reach both domestically and internationally.

How do international shipping and deliveries work?

We proudly ship our products to customers both inside and outside Pakistan. International orders are handled through secure logistics partners and are processed in strict compliance with cross-border trade laws and the National e-Commerce Policy. Shipping costs and delivery timelines will vary depending on your specific location